Policies Integrity Appliances LLC
Purpose of our policies
Integrity Appliances LLC’s policies are designed to ensure transparency, safety, and fairness across our services: appliance repair, parts supply, and used-appliance sales. The following policies outline our diagnostic and repair procedures, warranty terms, returns, privacy principles, and safety commitments. These policies protect customers and clarify expectations for service delivery.
Our parts team works closely with repair technicians to ensure the right component for the job and to advise on installation details.
Technician-informed selection
Our parts team works closely with repair technicians to ensure the right component for the job and to advise on installation details.
Technician-informed selection
Service and appointment policy
01
Scheduling and appointments:
- Appointments can be made by phone at +1 (503) 750-3582 or in person at 17397 South Holly Lane, Oregon City, OR 97045.
- We aim to provide same-day or next-day service when possible; scheduling depends on technician availability and parts needs.
- For commercial clients, we offer priority scheduling and service agreements.
02
Cancellations and no-shows:
- We request notice for cancellations at least 24 hours prior to the scheduled appointment when possible.
- A cancellation fee may apply for last-minute cancellations or repeated no-shows when a technician has been dispatched.
03
On-site diagnostic policy:
- Diagnostics are performed onsite and include a fee that covers technician time and testing.
- Diagnostic fee is applied toward repair costs if you authorize the repair in the same visit (terms vary by service and parts required).
04
Estimates and approvals:
- We provide written or verbal estimates after diagnostics. Work begins only after customer approval.
- If additional parts or labor are required beyond the initial estimate, we will contact you for approval before proceeding.
Pricing and payment policy
Transparent pricing:
- Estimates include parts, labor, and warranty information when applicable.
- We try to present a clear repair vs. replacement analysis where applicable.
Payment methods:
- We accept major credit cards, debit cards, and cash. For larger purchases or commercial accounts, check and other payment terms can be arranged in advance.
- Payment is due upon completion of service or per agreed invoice terms for commercial customers.
Deposits:
- A deposit may be required for special-order parts, appliance reservations, or large installation projects.
Our parts team works closely with repair technicians to ensure the right component for the job and to advise on installation details.
Technician-informed selection
Our parts team works closely with repair technicians to ensure the right component for the job and to advise on installation details.
Technician-informed selection
Warranty policy
01
Repairs warranty:
- Repair work includes warranty coverage on labor and parts supplied by Integrity Appliances LLC. Warranty length depends on the specific repair and parts used; we provide warranty terms before service begins.
- Warranty does not cover pre-existing conditions unrelated to the repaired item, misuse, or subsequent accidental damage.
02
Used-appliance warranty:
- Certified used appliances include a specified warranty, documented at the time of sale. Warranty coverage varies by unit based on condition and repairs performed. We disclose warranty scope before purchase.
03
Warranty claims:
- Contact us immediately if you suspect a covered issue. We will schedule diagnostic service under warranty terms.
- Warranty is voided if unauthorized third-party repairs cause damage or if the appliance is misused post-repair.
Return and refund policy
Parts returns:
- Parts may be returned per supplier terms and only if unopened and unused, unless otherwise agreed. Opened or installed parts may not be returnable.
Used-appliance returns:
- Returns are handled per the condition and warranty terms provided at sale. Some units may be eligible for return within a defined window or repaired under warranty if an issue arises.
Customer satisfaction and escalation
- We strive for 100% customer satisfaction. If you have concerns, ask to speak with our service manager so we can address the issue promptly.
- Formal complaints should be submitted in writing and will be reviewed per our escalation process.
Our parts team works closely with repair technicians to ensure the right component for the job and to advise on installation details.
Technician-informed selection
Our parts team works closely with repair technicians to ensure the right component for the job and to advise on installation details.
Technician-informed selection
Privacy policy
01
Customer information:
- We collect customer contact information, service history, and appliance details to provide service and for warranty administration.
- We do not sell personal customer data. Customer information is stored securely and used only for service-related communication and record keeping.
02
Communications:
- By providing a phone number and email, you consent to receive communications regarding appointments, service updates, and warranty information.
Safety and environmental policy
Safe practices:
Our technicians follow safety procedures for electrical work, refrigerant handling, and gas appliance checks. For work exceeding our scope (certain gas line modifications or sealed-system replacements requiring licensed specialists), we coordinate with appropriately licensed professionals.
Environmental responsibility:
- We dispose of replaced parts and old appliances responsibly, following local regulations for hazardous components such as refrigerants and oils.
- We promote repair and reuse to reduce waste.
Third-party vendor policy
Coordination with vendors:
- For parts or services that require third-party vendors, we manage coordination and will disclose vendor roles and expected timelines.
- We are not responsible for vendor delays beyond reasonable control but will maintain communication to minimize customer impact.
Liability and limitations
Integrity Appliances LLC is responsible for the quality of our workmanship and parts supplied per warranty terms.
We are not responsible for pre-existing structural issues (electrical wiring or gas lines) beyond appliance connections unless contracted to perform or arrange the necessary upgrades.
We will disclose potential risks and obtain approval before performing work that impacts home systems.
Service terms
for commercial accounts
Commercial accounts may be subject to alternative terms, including invoicing timeframes, priority scheduling, and contractual minimums. Contact us for a commercial service agreement.
Policy
updates
Policies are reviewed periodically and may be updated for legal compliance, safety, and operational improvements. Current policies apply at the time of service.
Frequently asked questions
What is included in the repair warranty?
Warranty includes labor and parts covered as specified in the repair estimate. Exact duration varies by repair and is disclosed before work begins.
How do I return a part or request warranty service?
Contact us at (503) 750-3582 or visit the shop with your invoice and we’ll initiate the return or warranty diagnostic process.
How do you handle refrigerant disposal?
We follow local and federal regulations for refrigerant recovery and disposal, coordinating certified technicians where required.
Contact for policy questions
If you have questions about any policy or need clarification before scheduling service, call (503) 750-3582 or visit us at 17397 South Holly Lane, Oregon City, OR 97045.